Terms and Conditions

1 General Terms & Conditions

Velki365 is an online gaming and Sports Betting platform operated for users in Bangladesh. To use this platform, you must comply with the following general terms and conditions.

Accessing or using Velki365 means you agree to these terms and conditions. If you do not agree with any part of these terms, please refrain from using the platform.

• Velki365 reserves the right to update these terms and conditions at any time.
• Continued use of the platform after updated terms are published will be considered acceptance of those terms.
• Even where these terms are published in Bengali, the English version shall be considered legally binding.
• Velki365 reserves the right to suspend or permanently discontinue any service.
• All content, logos, and designs on this platform are protected by Velki365's intellectual property rights.

2 Account Register

The following requirements must be met to open an account on Velki365. All information provided at registration must be accurate, complete, and up to date.

• You must be at least 18 years old to register — this is strictly verified.
• Only one account is permitted per person. Creating multiple accounts is strictly prohibited.
• The name and mobile number on your account must be your own.
• Keeping your password secure is entirely your responsibility. Do not share it with anyone.
• If you notice any suspicious activity on your account, contact our support team immediately.
• You may be required to submit a copy of your National ID or passport for KYC verification.

3 Deposits & Withdrawals

All financial transactions on Velki365 are conducted in BDT. We support deposits and withdrawals via Mobile Banking, Nagad, and Rocket.

• The minimum deposit amount is BDT 200, and a maximum limit also applies.
• Deposits are generally credited to your account instantly.
• KYC verification must be completed before any withdrawal can be made.
• Withdrawals may take up to 24 hours to process.
• The payment method used for deposits and withdrawals must be the same.
• Velki365 reserves the right to initiate a verification process for any suspicious transactions.
• Transactions may be suspended if money laundering or other illegal activity is suspected.

4 Bonuses & Promotions

Velki365 regularly offers a variety of bonuses and promotional deals. Each offer has its own terms, which must be read before claiming.

• The welcome bonus is available to new members only and can be claimed once.
• Bonuses cannot be withdrawn until the wagering requirement for each offer has been met.
• Separate terms and conditions may apply to winnings from bets placed using bonus balance.
• Bonus claims made from the same device or IP address across multiple accounts will be voided.
• Velki365 reserves the right to modify, suspend, or cancel any promotion at any time.
• Bonuses have a set expiry date — any unused bonus will be automatically cancelled once it expires.

5 Betting & Gaming Rules

Both Sports Betting and casino games on Velki365 are subject to specific rules designed to ensure a fair and transparent environment for all users.

• Bets cannot be changed or cancelled once confirmed.
• If a sports event is cancelled, the stake for that bet will be refunded.
• If a game or bet is left incomplete due to a technical issue, Velki365's decision will be final.
• In the event of odds changes, the odds at the time the bet was placed will apply.
• In the event of a disconnection during live betting, bets will be processed automatically.
• Maximum bet amounts may vary depending on the game and event.

6 Prohibited Activities

The following activities are strictly prohibited on the Velki365 platform. Violations will result in permanent account termination and forfeiture of any balance.

• Creating or operating multiple accounts under the same identity.
• Concealing your identity or providing false information to claim bonus benefits.
• Placing bets using software, bots, or any automated method.
• Participating in match fixing or any other illegal activity.
• Unauthorized access to another user's account.
• Deliberately exploiting any vulnerability or bug in the platform.
• Money laundering or transactions involving illegal funds.

7 Account Closure & Suspension

Velki365 reserves the right to suspend or close accounts under the circumstances listed below. Users may also request account closure at any time.

• Accounts may be closed without notice for violations of these terms and conditions.
• Accounts that fail KYC verification will be temporarily suspended.
• Requesting Self-Exclusion will lock your account for the specified period.
• A maintenance fee may be charged on accounts that have been inactive for an extended period.
• Any verified balance may be withdrawn before an account is closed.

8 Responsible Gaming

Velki365 believes entertainment should be fun — not addictive. That's why we place the highest importance on responsible gaming.

• Users can set their own daily, weekly, or monthly deposit limits.
• A temporary account lock is available if you need a break from gaming.
• Opening an account is strictly prohibited for anyone under the age of 18.
• If you are experiencing gaming-related issues, please reach out to our support team.

9 Privacy & Data Protection

Velki365 is committed to protecting your personal data. We use SSL encryption and the latest cybersecurity measures to keep your information safe.

• Your personal data will not be sold to third parties.
• Information may be disclosed to authorities where required by law.
• Cookies are used to enhance the user experience.
• For more details, visit our Privacy Policy page.

10 Dispute Resolution

For any dispute or complaint, please contact our customer support team first. We aim to respond within 72 hours.

• If you are not satisfied with the support team's decision, you may escalate the matter further.
• In the event of a technical error, Velki365's log records will serve as the final and conclusive evidence.
• All disputes will be handled in accordance with Velki365's established policies.

11 Changes to Terms & Conditions

Velki365 reserves the right to partially or fully update these terms and conditions at any time. Changes take effect immediately upon publication on the website.

• Registered users may be notified of significant changes to these terms.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• It is the user's responsibility to check this page regularly for updates.