1 Introduction
Velki365 is a trusted online gaming and Sports Betting platform in Bangladesh. We take our users' privacy very seriously. This privacy policy explains how Velki365 collects, uses, stores, and protects your personal information.
By using our platform, you agree to this privacy policy. If you disagree with any part of it, please refrain from using the platform. Velki365 always employs internationally recognized security technology to ensure your data remains protected.
This privacy policy applies to all Velki365 services, websites, and mobile applications. We continuously improve our security measures to keep your privacy as protected as possible.
2 What information we collect
Velki365 collects certain information to provide you with the best possible service. This data collection is fully transparent and carried out strictly for necessary purposes.
| Type of Information | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC verification and age confirmation |
| Contact Information | Mobile number, email address | Account security and notifications |
| Financial information | Mobile banking number, transaction history | Deposit & Withdrawal Processing |
| Technical Information | IP address, device type, browser information | Security & Fraud Prevention |
| Usage Data | Gaming history, login times, preferred games | Service Improvement & Personalized Experience |
3 How Information Is Used
Velki365 uses collected data only for specific, legitimate purposes. We never use your information for unnecessary or unauthorized activities.
- To create and manage your account — information provided at registration is used to administer your account.
- To complete the identity verification (KYC) process — as required under Bangladesh law.
- To process deposit and withdrawal transactions — ensuring payments are secure and accurate.
- To provide customer support services — to resolve your issues as quickly as possible.
- To prevent fraud and money laundering — in the interest of keeping the platform secure.
- To send relevant promotions and offers — only with your consent.
- To improve our services and develop new features — using analytical data.
- To meet legal and regulatory requirements — for mandatory compliance obligations.
4 When Information Is Shared
Velki365 may share information with third parties only in very limited circumstances and under strict controls. We never share your data unnecessarily.
- Payment Processors: Payment services such as Mobile Banking, Nagad, and Rocket receive only the minimum information needed to complete transactions.
- Legal authorities: Information may be disclosed to government agencies where required by court order or legal obligation.
- Security Partners: We work with trusted technology partners for fraud detection and prevention.
- Business Succession: In the event of a change in ownership of Velki365, information may be transferred to the new entity.
5 Cookie policy
Velki365 uses cookies to make your browsing experience smoother and more enjoyable. Cookies are small data files stored in your browser.
- Essential cookies: Required to maintain login sessions and ensure account security.
- Functional cookies: Used to remember your preferences and settings.
- Analytics Cookies: Helps us understand website traffic and usage patterns.
- Performance Cookies: Used to reduce page load times and improve service quality.
You can delete or block cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some website features.
6 Data Retention Period
Velki365 retains your information only for as long as needed. Retention periods depend on the type of data and applicable legal requirements.
- Data for active accounts is retained for as long as the account remains open.
- Financial transaction records are retained for a minimum of 5 years in accordance with Bangladesh law.
- Even after an account is closed, certain information may be retained for a legally specified period.
- Once the retention period expires, data is securely deleted or anonymized.
7 Your rights
As a Velki365 user, you have a number of important rights over your own data. We respect these rights and make them easy to exercise.
- Right to know: You can find out exactly what information we hold about you.
- Right to Rectification: You may request correction of any inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your data under certain conditions.
- Right to Object to Processing: You may object to the processing of your information in certain circumstances.
- Right to Portability: You may request a copy of your data in a structured, readable format.
- Right to Withdraw Consent: You may opt out of marketing communications at any time.
8 Children's Privacy
Velki365 is not intended for anyone under 18. We do not knowingly collect information from minors.
- Age is verified at registration, and users under 18 are not permitted to create an account.
- If we become aware that a child's information has been collected by mistake, we delete it immediately.
- If a child or someone you know has opened an account, please notify our support team.
9 Third-Party Links
The Velki365 platform may integrate certain third-party services such as payment gateways and game providers. These third parties maintain their own privacy policies.
- We work only with trusted and verified third parties.
- Information shared with third parties is kept to the minimum necessary.
- Velki365 is not responsible for privacy breaches caused by third parties.
- Please read the privacy policy of any third-party link before clicking on it.
10 Security Measures
Velki365 protects your data using multiple layers of internationally recognized security standards. We regularly update our security measures to stay current.
- SSL/TLS encryption: All data transmissions are secured with 256-bit encryption.
- Two-Factor Authentication (2FA): An additional layer of security for your account.
- Firewall Protection: Active firewall protection to prevent unauthorized access.
- Regular Security Audits: Third-party experts conduct regular security audits.
- Suspicious Activity Monitoring: 24/7 automated systems detect unusual activity.
11 Policy Changes
Velki365 reserves the right to update this privacy policy at any time. We will notify you in advance of any significant changes.
- The effective date of any updated policy will be noted at the top of this page.
- For significant changes, registered users may be notified via SMS or in-app notification.
- Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
- Visit this page regularly to stay informed about any updates.
12 Get in Touch
If you have any questions, concerns, or requests regarding our privacy policy, don't hesitate to get in touch. The Velki365 support team is always here for you.
- Our support team is available 24 hours a day, 7 days a week.
- Submit requests to access, correct, or delete your data through our support team.
- If you suspect a privacy breach, notify us immediately.